Download your Norton product purchased from a retail store

To install the Norton device security product that you purchased from a retail store or a third-party affiliated website, create a Norton account or add the purchased product to your existing account.

Add the purchased product to your account and install your Norton product

Your product key is a combination of alphabetic and numeric characters. It does not contain any special characters. 
If you purchased a boxed product online or at a local retail store, your product key is inside the box either on a sticker or printed on a card in the box or an order confirmation email. 

1. Please visit norton.com/setup.

2. On the top-right corner, click Sign In.

3. If you are not signed in already, you will be prompted to sign in. Type in your email address and password, and click Sign In.
   If you do not have an account, click Create an account, and then complete the sign-up process.

4. In the Get Started page, click Enter A New Product Key.

5. In the Get Started page, type the product key and click >.

6. Read the License and Services Agreement and click Agree.

7. In the Annual Automatic Renewal Authorization page, update your billing address and credit card details.

8. Click Agree and Download.

9. Follow the instructions displayed to Run or Save the Downloader file.

   Once the Norton installer is executed, your product is downloaded, installed, and activated automatically. Your device displays its current protection status and additional software can be installed from within your account.
   
   If you see the message "Invalid Product Key", read Message: "Invalid Product Key".
    

Video

Need more help?

• Using your Norton product key
• Error: "Enrollment Temporarily Unavailable"
• Message: "You already have an existing membership..." 

DOCID: v101779430
Operating System: Mac;Windows
Last modified: 12/17/2023