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Set up Two-factor authentication for your Norton account

Two-factor authentication is a security feature that adds an extra layer of security for your account. If you enable this feature, you need to enter your Norton account password and a special verification code sent to a mobile authenticator app or to your phone via text or voice.  This code is specific to your account and changes every time you sign in.

To completely set up the two-factor authentication, perform the following steps:

Step 1: Set up two-factor authentication in your Norton account

Step 2: Choose one of the available verification methods (mobile authenticator app, security key, or mobile phone number)

Step 3: Save the backup codes (10 different single-use security codes)

Step 4: Set up a backup method (in case your primary method does not work)

Optional step: Regenerate single-use backup codes

Setup two-factor authentication

  1. Sign in to your account.

  2. In the top-right corner of the page, hover over your profile icon and then click Account Settings.

  3. In the Two-Factor Authentication section, click Set Up.

    If you see Verify your email instead of Set Up, it is likely that your email address has not been verified by Norton. Click Verify your email to receive a verification email. Open the email and click Confirm Now to verify your email address.

Choose a verification method

Mobile authenticator app

  1. Select Mobile authenticator app and then click Next.

  2. Download any authenticator app on your phone from Google Play or App store, or open an authenticator app that you already have on your phone.

  3. Scan the QR code on the screen with your authenticator app to register your account with the app.

  4. Enter the six-digit code shown on the authenticator app.

You are shown 10 different single-use security codes that you can use to login to your account if you have trouble receiving the two-factor security codes on your phone. Click Download or Print to save the backup codes.

The detailed setup steps for 2 commonly used authentications apps are provided below.

Google Authenticator

  1. Sign in to your Norton account.
  2. In the top-right corner of the page, hover over your profile icon and then click Account Settings.
  3. On the Two-Factor Authentication section, click Set Up.
  4. Choose Mobile authenticator app from Select a Primary method for receiving security codes.
  5. Download and install the Google Authenticator from Play Store/AppStore on your mobile.
  6. In your Google authenticator app, select the (+) icon and choose Scan a QR Code to add the account.
  7. Scan the QR code below with your authenticator app, and your account is added. 
    Format of account shown as NortonLifeLock (example: SOTP-L2FCeFM)
  8. Enter the 6-digit verification code generated by Google authenticator app profile and click Next.
  9. Click on Continue to Save the backup codes.

Microsoft Authenticator

  1. Sign in to your Norton account.
  2. In the top-right corner of the page, hover over your profile icon and then click Account Settings
  3. On the Two-Factor Authentication section, click Set Up
  4. Choose Mobile authenticator app from Select a Primary method for receiving security codes.
  5. Download and install the Microsoft authenticator app from Play Store/AppStore on your mobile
  6. In your MS Authenticator App, tap on Scan a QR code.
  7. Tap on OK to the prompt for App Lock enabled, you will see the SOTP account profile linked to the app.
    Select the SOTP account (example: SOTP-MkF2L0J).
  8. Enter the 6-digit verification code generated by MS authenticator app profile and click Next.
  9. Click on Continue to Save the backup codes.

Security key

  1. Select Security key and then click Next.

  2. Connect the security key to the USB port in your device.

  3. Push or touch the button in the security key.

You are shown 10 different single-use security codes that you can use to login to your account if you have trouble receiving the two-factor security codes on your phone. Click Download or Print to save the backup codes.

Mobile phone number

  1. Select Mobile phone number and then click Next.

  2. Enter your mobile number to which you want to receive the code as a text message. To receive the code as a phone call, click Call me with a code.

  3. Enter the six-digit code that you received and click Verify.

You are shown 10 different single-use security codes that you can use to login to your account if you have trouble receiving the two-factor security codes on your phone. Click Download or Print to save the backup codes.

Save the backup codes

Once you have set up the authentication mode, you are shown 10 different single-use security codes that you can use to log in to your account if you have trouble receiving the two-factor security codes on your phone.

This backup code can be used in the following scenarios:

  • You get a new mobile device and do not have the authenticator app
  • You are unable to receive the text message
  • You get a new mobile number and have not set up your account

Click Download or Print to save the backup codes.

It is also recommended that you set up a Backup method in case the primary method does not work.

Set up a backup method

To set up a backup method, next to Backup Methods, click Add a new method. A backup method is used in case your primary method does not work. So, choose a different method than the one that you set up for a primary method.

For example, if you have selected Mobile authenticator app as the primary method, choose Mobile phone number or Security key as the backup method.

If you have already set up two-factor authentication, you can turn on or off two-factor authentication, and regenerate backup codes from your account.

Turn on or off two-factor authentication

  1. Sign in to your account.

  2. In the top-right corner of the page, hover over your profile icon and then click Account Settings.

  3. In the Two-Factor Authentication section, click the Turn On or Turn Off button based on your preference.

    While turning off Two-Factor Authentication, if you want to clear your existing settings, select Also clear all my Two-Factor Authentication settings and then click Turn Off.

Regenerate single-use backup codes

  1. Sign in to your account.

  2. In the top-right corner of the page, hover over your profile icon and then click Account Settings.

  3. In the Two-Factor Authentication section, click Show codes.

    If you have used a code, it appears as a strikethrough number. You cannot use this code for future logins.

  4. If you have used all your backup codes or want to get new backup codes, click Get New Codes.

    If you get new backup codes, your current backup codes will no longer work.

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DOCID: v100023155
Operating System: Android;Mac;Windows;iOS
Last modified: 06/17/2024