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Message: "At Risk: Your virus & spyware definitions are not up-to-date. Your PC may be at risk of infection"

To fix this problem, restart your computer.

STEP 1

Restart the computer

  1. Exit all programs.

  2. Restart the computer.

    If the problem persists, go to Step 2.

STEP 2

Check the date and time on your computer

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type in the following text, and then press Enter.

     

    timedate.cpl

  3. Check that the day, month, and year are correct.

    If the date is incorrect, change the calendar to the correct day, month, and year.

  4. Click Apply, and then click OK.

    If the problem persists, reinstall Norton.

STEP 3

Download and run the Norton Remove and Reinstall tool

If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.

  1. Download the Norton Remove and Reinstall tool.

    Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.

  2. To open the Downloads window in your browser, press the Ctrl + J key.

  3. Double-click the NRnR icon.

  4. Read the license agreement, and click Agree.

  5. Click Remove & Reinstall.

    You may see the Remove button if your Norton is from your service provider.

  6. Click Continue or Remove.

  7. Click Restart Now.

    After the computer restarts, follow the on-screen instructions to reinstall Norton.

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DOCID: kb20100527152632EN
Operating System: Windows
Last modified: 08/19/2024