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Report a spam or scam email to Norton

You can report a spam or scam email to Norton to help us improve our products. We have seen an increase in subscription renewal scams where identity thieves send fake emails in hopes you will click on a malicious link.

It is preferred to send the email samples as an attachment to avoid the loss of key content of the message which is required for analysis.

Select one of the following options to submit spam or scam email samples.

Submit from a web-based email client

  1. Open your email client.
  2. Right-click on the spam or scam email message and choose Forward as Attachment from the drop-down menu.
  3. In the To field, type spam@norton.com.
  4. In the Subject field, mention the case number provided by the Norton Support agent (ignore if you don't have one).
  5. Click Send.
    You can also attach the email technical header information to the email.

Gather email technical header information

  1. Depending on your email client, do one of the following to collect the email technical header information.
    • Outlook
      • Click on File > Properties.
      • In the Internet headers field, copy all the information, and paste it into a Notepad or Word file.
    • Outlook (Web version) and Hotmail
      • Next to Forward, click More actions.
      • Select View > View message details.
      • In the Message details window, select all the information.
      • Copy and paste it into a Notepad or Word file.
    • Gmail
      • Next to Reply, click More > Show original.
      • In the Original Message window, click Copy to clipboard.
      • Paste it into a Notepad or Word file.
    • Yahoo
      • Next to Spam, click More > View raw message.
      • Copy all the information, and paste it into a Notepad or Word file.
    • AOL
      • Click More > View Messge Source.
      • Copy all the information, and paste it into a Notepad or Word file.
  2. If you are reporting more than one email, select all the header information you have copied to the Notepad or Word file.
  3. Press Ctrl + C to copy the information and press Ctrl + V, to paste it into the email you are submitting to spam@norton.com.
  4. Click Send. 

Drag and drop the email

  1. Open your email client. 
  2. Create a new, blank email message addressed to spam@norton.com.
  3. Drag and drop the spam or scam email into the new message. This will save the spam or scam email message as an attachment in the new message. 
  4. In the Subject field, mention the case number provided by the Norton Support agent (ignore if you don't have one).
  5. Click Send.

Submit from a mobile device

  1. Open your email client. 
  2. Open the spam or scam email. 
  3. Tap on the option to forward the email. 
  4. In the To field, type spam@norton.com
  5. In the Subject field, mention the case number provided by the Norton Support agent (ignore if you don't have one).
  6. Click Send.

Note

  • Email submissions are subject to manual or automated review.
  • The spam@norton.com email address does not send additional updates.

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DOCID: v138341527
Operating System: Android;Mac;Windows;iOS
Last modified: 08/08/2024