Fix common issues if Norton Fix Now fails

When your Norton product detects a security threat or system performance issue, it shows a Fix Now alert. Clicking on Fix Now helps you identify and solve the problem.

If you still see the Fix Now alert, it might be due to one of the following reasons,

Norton Cloud Backup - Shortage of cloud storage space

Your Norton subscription comes with an allotment of secure cloud storage space. When your Norton product performs a cloud backup, it calculates the amount of space that it needs for the backup. If your cloud storage does not contain sufficient space for the backup, your Norton product notifies you.

You can either,

• Remove the previously backed-up files and free up some space. For detailed instructions, see Fix problems with storage space in Cloud Backup (or)
• Upgrade to the next higher plan to get more storage. For assistance, contact Member Services and Support.

Other common reasons for Fix Now failure

• Subscription expiration

  Ensure that your subscription is active. To check your subscription status, go to the product main window, click Help, and then click Subscription Status. If your subscription has expired, go to the product main window and click Renew Now and follow the on-screen instructions to renew your subscription. For more information, read Renewing your subscription.

• Subscription canceled

  If you got your Norton product as a subscription from your service provider, ensure that your subscription is active. Your subscription gets canceled if you discontinue the service with your service provider.

• Incorrect subscription status

  This can happen when you are not connected to Internet for a long time. If you think that the remaining renewal days shown is incorrect, click Help on the main window and then click Subscription Status to sync your product with Norton server. If your subscription status is shown as Check subscription, go to the product main window, click Check subscription to sync your subscription status with the Norton server, and then try Fix Now.

• Subscription is inactive

  This can happen when you are not connected to Internet for a long time. If your subscription status is shown as Check subscription, go to the product main window, click Check subscription to sync your status with the Norton server.

• Update to the latest version

  Check if you use an older version of the Norton product. You can download the latest version of your Norton product at: https://updatecenter.norton.com/

• Computer is infected

  If your computer is severely infected and the product does not have enough updates to clean the viruses, Fix Now may fail. Download and run Norton Power Eraser - Free virus and malware removal tool for Windows to clean up your computer.

• Behavioral Protection is turned off

  The Behavioral Protection feature in your Norton product is turned off, and if the problem persists even after you click Fix Now, read Behavioral Protection is turned off and clicking Fix Now doesn't fix the problem.
   

Related solutions

• Message: "You Are At Risk"
• Message: "Unexpected Browser error" or "Cannot connect to the Norton server"