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Fix Internet connectivity problem with an app or a program after connecting to Norton VPN

Some of the applications or its services, do not support the VPN traffic due to security reasons or geo restrictions.

Media streaming apps such as Netflix and Hulu, block VPN traffic to enforce geo-location based restrictions. For more information, see Learn why media streaming services or apps do not work when connected to Norton Secure VPN.

To fix this problem, uninstall and reinstall Norton VPN.
STEP 1

Uninstall Norton VPN

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type in the following text, and then press Enter.

    appwiz.cpl

  3. In the list of currently installed programs, select Norton VPN, and click Remove or Uninstall.

  4. Follow the on-screen instructions to uninstall Norton VPN.

STEP 2

Install Norton VPN

  1. Sign in to your account.

  2. If you are not signed in to Norton already, you are prompted to sign in. Type in your email address and password for your Norton account, and click Sign In.

    If you do not have a Norton account, click Create account and complete the sign-up process.

  3. In the Subscriptions page, select Norton VPN, and then click Download.

  4. Click Agree & Download.

  5. Click OK to save and open the Setup.zip file.

  6. When the download finishes, double-click the Norton product Installer.

    If you see a Security Warning about opening the downloaded file, click Run to continue.

  7. Click Next to start the installation.

  8. Read the license agreement, and then click I Agree.

  9. When the installation finishes, click Finish.

If the issue persists, try to connect your device to a different VPN region. Depending on your operating system, choose one of the following to connect your device to a different VPN region.

Windows

To know the version number of your Norton product, open your Norton product and navigate to Settings or go to Help > About.

Depending on your product, choose one of the following:

Norton Secure VPN (version 6.x and below)

  1. Open Norton Secure VPN app on your desktop.

  2. Under the VPN region window, click the drop-down list to open the VPN region window.

  3. In the VPN region window, select the geographic region from the list.

Norton Secure VPN (version 24.x and above)

  1. Open Norton Secure VPN on your desktop.

  2. On the Norton dashboard under the Connection tab, click Change Location next to Fastest Location.

  3. In the VPN region window, select the geographic region that you want from the drop-down list.

Norton 360 (version 22.x and below)

  1. Open Norton 360.

    In the My Norton window, click the drop-down arrow next to Secure VPN and click VPN region.

  2. In the VPN region window, select the geographic region that you want from the drop-down list.

Norton 360 (version 24.x and above)

  1. Open Norton 360.

  2. On the Norton dashboard, click Privacy on the left-side of the window.

  3. In the Privacy window, under Secure VPN, click Open.

  4. In the Secure VPN window, under the Connection tab, click Change Location.

  5. In the Change VPN location window, select the geographic region that you want from the drop-down list.

Norton VPN (version 24.x and above)

  1. Open Norton VPN on your desktop.

  2. On the Norton dashboard, select the geographic region that you want from the drop-down list.

Mac

To know the version number of your Norton product, open your Norton product and navigate to Settings or go to Help > About.

Depending on your product, choose one of the following:

Norton Secure VPN (version 2.x and below)

  1. Open Norton Secure VPN app on your desktop.

  2. Under the VPN region window, click the drop-down list to open the VPN region window.

  3. In the VPN region window, select the geographic region from the list.

Norton Secure VPN (version 24.x and above)

  1. Open Norton Secure VPN on your desktop.

  2. On the Norton dashboard, under the Connection tab, click Change Location next to Fastest Location.

  3. In the VPN region window, select the geographic region that you want from the drop-down list.

Norton 360 (version 8.8.x and below)

  1. Open Norton 360.

    In the My Norton window, click the drop-down arrow next to Secure VPN and click VPN region.

  2. In the VPN region window, select the geographic region that you want from the drop-down list.

Norton 360 (version 24.x and above)

  1. Open Norton 360.

  2. On the Norton dashboard, click Privacy on the left-side of the window.

  3. In the Privacy window, under Secure VPN, click Open.

  4. In the Secure VPN window, under the Connection tab, click Change Location.

  5. In the Change VPN location window, select the geographic region that you want from the drop-down list.

Norton VPN (version 24.x and above)

  1. Open Norton VPN on your desktop.

  2. On the Norton dashboard, click the drop-down list and select the geographic region that you want.

Android

To know the version number of your Norton product, open the Norton app and tap the Menu icon > Settings > About.

Depending on your product, choose one of the following:

Norton Secure VPN (version 3.x and below)

  1. Launch Secure VPN.

  2. Tap the location icon at the bottom of the screen.

  3. In the Region screen, select the geographic region you want from the list.

Norton 360 (version 5.x and above)

  1. Launch Norton 360.

  2. Tap Privacy at the bottom of the screen.

  3. On the Privacy screen, tap VPN.

  4. On the Privacy screen, tap the drop-down list next to Fastest location.

  5. On the Fastest location screen, select the geographic region you want from the list.

Norton VPN (version 4.x and above)

  1. Launch Norton VPN.

  2. On the Norton Secure VPN screen, tap the drop-down list next to Fastest location.

  3. On the Fastest location screen, select the geographic region you want from the list.

iOS

To know the version number of your Norton product, open the Norton app and tap the Menu icon > About.

Depending on your product, choose one of the following:

Norton Secure VPN (version 3.x and below)

  1. Launch Secure VPN.

  2. Tap the location icon at the bottom of the screen.

  3. In the Region screen, select the geographic region you want from the list.

Norton 360 (version 2.x and above)

  1. Launch Norton 360.

  2. On the Norton Secure VPN screen, tap the drop-down list next to Fastest location.

  3. On the Change your location screen, select the geographic region that you want from the drop-down list.

Norton VPN (version 4.x and above)

  1. Launch Norton VPN.

  2. On the Norton Secure VPN screen, tap the drop-down list next to Fastest location.

  3. On the Change your location screen, select the geographic region that you want from the drop-down list.

If the issue persists, use the Split Tunneling feature to exclude the respective apps traffic from passing through VPN. To use the Split Tunneling feature, follow the steps below:

The Split Tunnel feature is only available for Windows and Android users.

Windows

To know the version number of your Norton product, open your Norton product and navigate to Settings or go to Help > About.

Depending on your product, choose one of the following:

Norton Secure VPN (version 6.x and below)

  1. Open Norton Secure VPN app on your desktop.

  2. Click the Settings icon at the top of the Norton Secure VPN app and click Split Tunneling.

  3. In the Split Tunneling page, move the slider to enable Exclude apps from your Secure VPN traffic.

  4. Click Add an Application.

    In the Add Another Application window, select the application that you want to exclude from the VPN traffic and click Open.

Norton Secure VPN (version 24.x and above)

  1. Open Norton Secure VPN app on your desktop.

  2. In the Overview section, click the VPN Preferences tab.

  3. In the VPN Preferences tab, move the slider to enable VPN split Tunneling.

  4. To exclude apps from VPN traffic, click Manage Apps under Split Tunneling.

    In the window that appears, click Add Application, select the application that you want to exclude from the VPN traffic and click Open.

  5. Click Save.

Norton 360 (version 22.x and below)

  1. Open your Norton 360 app.

    In the My Norton window, click the drop-down arrow next to Secure VPN, and click Settings.

  2. In the Settings window, next to Split Tunnel, click the > icon.

  3. In the Split Tunnel window, move the slider to enable the feature.

    In the App Excluded section, click Add and select the application that you want to exclude from the Secure VPN traffic.

  4. In the alert message that you receive, click OK.

    The newly selected apps will be excluded from your VPN traffic when you turn on VPN next time.

Norton 360 (version 24.x and above)

  1. Open Norton 360 on your desktop.

  2. On the Norton dashboard, click Privacy on the left side of the window.

  3. On the Privacy window, under Secure VPN, click Open.

  4. On the Secure VPN window, click the Settings tab.

  5. On the Settings tab, move the slider to Enable VPN Split Tunneling.

  6. To exclude apps from VPN traffic, click Manage Apps under Split Tunneling.

    In the window that appears, click Add Application, select the application that you want to exclude from the VPN traffic and click Open.

Norton VPN (version 24.x and above)

  1. Open Norton VPN on your desktop.

  2. On the Norton dashboard, click Settings on the left side of the window.

  3. On the Settings window, under VPN Preferences, move the slider to Enable VPN split tunneling.

  4. To exclude apps from using VPN, click Manage Apps.

  5. In the window that appears, click Add Application and follow the on-screen instructions to exclude an app.

    To remove an app from the exclusion list, in the Exclude specific apps from VPN screen, click Remove next to the app that needs to be removed from the list.

Android

To know the version number of your Norton product, open the Norton app and tap the Menu icon > Settings > About.

Depending on your product, choose one of the following:

Norton Secure VPN (version 3.x and below)

  1. Launch Norton Secure VPN.

  2. Tap the Menu icon on the top-left corner of the screen and click Settings.

  3. In the Settings screen, move the slider to enable Split Tunneling.

  4. To exclude an app, tap Exclude Apps under Split Tunneling.

    In the Exclude Apps screen, tap the app that you want to exclude from VPN traffic.

Turn off and turn on Norton Secure VPN to apply the changes made for Split Tunneling.

Norton VPN (version 4.x and above)

  1. Launch Norton VPN.

  2. Tap the Settings icon on the top-right corner of the screen and tap VPN Preferences.

  3. In the VPN Preferences screen, tap Split Tunneling.

  4. In the Split Tunneling screen, move the slider to enable the feature.

  5. To exclude an app under Split Tunneling, under Exclude specific apps from using VPN, tap the checkbox next to the app that you want to exclude.

    Turn off and turn on VPN to apply the changes made for Split Tunneling.

Norton 360 (version 5.x and above)

  1. Launch Norton 360 app.

  2. Tap the Menu icon on the top-right corner of the screen and tap Settings.

  3. In the Settings screen, tap Privacy.

  4. In the Privacy screen, tap Split Tunneling and move the slider to enable it.

  5. To exclude an app under Split Tunneling, under Exclude specific apps from using VPN, tap the checkbox next to the app that you want to exclude.

  6. Turn off and turn on Norton Secure VPN to apply the changes made for Split Tunneling.

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DOCID: v122748273
Operating System: Android;Windows
Last modified: 08/21/2024