FAQ: Passwordless Vault Unlock
The Passwordless Vault Unlock feature lets you unlock your Password Manager vault using a desktop browser by approving a notification on your mobile device. Each time you launch your desktop browser with the Norton Password Manager extension installed, a vault unlock request notification is automatically sent to your registered mobile device.
How to change the registered mobile device?
Change registered mobile device
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Open the desktop browser and launch the Norton Password Manager extension and sign in to your Norton account and your vault.
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Click the Norton Password Manager browser extension icon and click Open Web App.
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In the Password Manager page, click Settings.
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In the Settings page, under Passwordless Vault Unlock, click Edit.
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In the Passwordless Vault Unlock Settings page, click Change Device.
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Under My Devices, select your mobile device from the list and click Turn On.
I do not want the vault unlock notification to be sent to my mobile device every time I launch the browser. How can I do so?
When can the vault unlock request be sent to the mobile from my computer or Mac?
Should I turn on the Passwordless Vault Unlock feature on every browser that I use?
Can I register multiple mobile devices to approve the Passwordless Vault Unlock request from my computer or Mac?
Can I turn off the Passwordless Vault Unlock feature?
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Open the desktop browser and launch the Norton Password Manager extension and sign in to your Norton account and your vault.
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Click the Norton Password Manager browser extension icon and click Open Web App.
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In the Password Manager page, click Settings.
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In the Settings page, under Passwordless Vault Unlock, click Edit.
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In the Passwordless Vault Unlock Settings page, click Turn Off Passwordless Vault Unlock.
A vault unlock request was sent from my computer but a notification was not received on the mobile. What can be the reason?
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If your mobile device does not have a stable Internet connection, the vault unlock request notification may not be received.
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If the notification for the Norton Password Manager app is disabled on your iOS device, you will not receive the notification. Enable the notification for Norton Password Manager on your iOS device and relaunch the app.
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If the Norton Password Manager app is uninstalled on the mobile device, the Passwordless Vault Unlock request notification cannot be received on the mobile.
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If the device is on power saver mode or if battery optimization is enabled on the app, the mobile may not receive the vault unlock request notification.
I received a vault unlock request notification on my mobile, but after clicking Approve, I receive an error. What can be the reason?
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Displayed time on the mobile device is incorrect
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Notification may have expired
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Mobile app may have been uninstalled and reinstalled on the device
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Operating System: Android;Mac;Windows;iOS
Last modified: 05/22/2024