Message "Please confirm your purchase"

1. Sign in to your account.

2. In the Order confirmation page, select Yes, I placed this order, and then click Confirm Order.

   If you see the message Error: "An unexpected system error occurred and we can't display your information at this time", check if there is any known system problem or outage by visiting the Norton Services Status page and try accessing your account later. You can also try signing in to your account using a different browser.

3. Type your serial number of the product in your order.

   If you have multiple products, you will only need to provide the serial number for one of the products in your order.

4. Click Continue.

5. Your order has been confirmed and you can now download and manage your Norton product in your account.

Your serial number can be found in the order confirmation email which is sent to the email address used when you purchased your Norton product. Be sure to check the email inbox for that email address.

You can use the subject line or the sender email address to search for the Order Confirmation email in your inbox. Search for one of the following:

• Subject similar to: "Your Norton Order Confirmation For Order #NP0000000".

• From: Norton Store <orders@mail.norton.com>.

If you do not find your Order Confirmation email in your inbox, check your junk or spam folder to find the email.

In your Order Confirmation email, Serial Number is located under Product Information.

If you purchased a Norton product more recently than the "Date of order" listed in the "Confirm your purchase" message, the message is for an old order and not related to your current product.
If you do not want the message to appear, select I did not place this order and then click Decline Order.
See the steps below to download your purchased subscription.