Other products

Fix problem accessing a specific website when connected to Norton VPN

When you search for a website on a search engine, do not click on the link that shows Ad in the beginning. These websites may host advertisements that are blocked by Ad tracker.

Sample alt text

To fix this issue, try to connect your computer or your mobile device to a different VPN region.

Connect to a different VPN region

Depending on the operating system, choose one of the following to connect to a different VPN region:

Windows

To know the version number of your Norton product, open your Norton product and navigate to Settings or go to Help > About.

Depending on your product, choose one of the following:

Norton Secure VPN (version 6.x and below)

  1. Open Norton Secure VPN app on your desktop.

  2. Under the VPN region window, click the drop-down list to open the VPN region window.

  3. In the VPN region window, select the geographic region from the list.

Norton Secure VPN (version 24.x and above)

  1. Open Norton Secure VPN on your desktop.

  2. On the Norton dashboard under the Connection tab, click Change Location next to Fastest Location.

  3. In the VPN region window, select the geographic region that you want from the drop-down list.

Norton 360 (version 22.x and below)

  1. Open Norton 360.

    In the My Norton window, click the drop-down arrow next to Secure VPN and click VPN region.

  2. In the VPN region window, select the geographic region that you want from the drop-down list.

Norton 360 (version 24.x and above)

  1. Open Norton 360.

  2. On the Norton dashboard, click Privacy on the left-side of the window.

  3. In the Privacy window, under Secure VPN, click Open.

  4. In the Secure VPN window, under the Connection tab, click Change Location.

  5. In the Change VPN location window, select the geographic region that you want from the drop-down list.

Norton VPN (version 24.x and above)

  1. Open Norton VPN on your desktop.

  2. On the Norton dashboard, select the geographic region that you want from the drop-down list.

Mac

To know the version number of your Norton product, open your Norton product and navigate to Settings or go to Help > About.

Depending on your product, choose one of the following:

Norton Secure VPN (version 2.x and below)

  1. Open Norton Secure VPN app on your desktop.

  2. Under the VPN region window, click the drop-down list to open the VPN region window.

  3. In the VPN region window, select the geographic region from the list.

Norton Secure VPN (version 24.x and above)

  1. Open Norton Secure VPN on your desktop.

  2. On the Norton dashboard, under the Connection tab, click Change Location next to Fastest Location.

  3. In the VPN region window, select the geographic region that you want from the drop-down list.

Norton 360 (version 8.8.x and below)

  1. Open Norton 360.

    In the My Norton window, click the drop-down arrow next to Secure VPN and click VPN region.

  2. In the VPN region window, select the geographic region that you want from the drop-down list.

Norton 360 (version 24.x and above)

  1. Open Norton 360.

  2. On the Norton dashboard, click Privacy on the left-side of the window.

  3. In the Privacy window, under Secure VPN, click Open.

  4. In the Secure VPN window, under the Connection tab, click Change Location.

  5. In the Change VPN location window, select the geographic region that you want from the drop-down list.

Norton VPN (version 24.x and above)

  1. Open Norton VPN on your desktop.

  2. On the Norton dashboard, click the drop-down list and select the geographic region that you want.

Android

To know the version number of your Norton product, open the Norton app and tap the Menu icon > Settings > About.

Depending on your product, choose one of the following:

Norton Secure VPN (version 3.x and below)

  1. Launch Secure VPN.

  2. Tap the location icon at the bottom of the screen.

  3. In the Region screen, select the geographic region you want from the list.

Norton 360 (version 5.x and above)

  1. Launch Norton 360.

  2. Tap Privacy at the bottom of the screen.

  3. On the Privacy screen, tap VPN.

  4. On the Privacy screen, tap the drop-down list next to Fastest location.

  5. On the Fastest location screen, select the geographic region you want from the list.

Norton VPN (version 4.x and above)

  1. Launch Norton VPN.

  2. On the Norton Secure VPN screen, tap the drop-down list next to Fastest location.

  3. On the Fastest location screen, select the geographic region you want from the list.

iOS

To know the version number of your Norton product, open the Norton app and tap the Menu icon > About.

Depending on your product, choose one of the following:

Norton Secure VPN (version 3.x and below)

  1. Launch Secure VPN.

  2. Tap the location icon at the bottom of the screen.

  3. In the Region screen, select the geographic region you want from the list.

Norton 360 (version 2.x and above)

  1. Launch Norton 360.

  2. On the Norton 360 screen, tap the drop-down list next to Fastest location.

  3. On the Change your location screen, select the geographic region that you want from the drop-down list.

Norton VPN (version 4.x and above)

  1. Launch Norton VPN.

  2. On the Norton Secure VPN screen, tap the drop-down list next to Fastest location.

  3. On the Change your location screen, select the geographic region that you want from the drop-down list.

You may also try accessing the website using a different browser. If the issue persists, then you may have to temporarily disable Ad Tracker Blocking to visit the website.

Disable Ad Tracker Blocking

Depending on the operating system, choose one of the following:

Windows

Depending on your product, choose one of the following:

To know the version number of your Norton product, open your Norton app and navigate to Settings or go to Help > About.

Norton Secure VPN (version 6.x and below)

  1. Open Norton Secure VPN app on your desktop.

  2. Click the Settings icon at the top of the Norton Secure VPN app and click Ad Tracker Blocking.

  3. Under Ad Tracker Blocking, slide Block Ad Trackers to disable Ad Trackers.

Norton Secure VPN (version 24.x and above)

  1. Open Norton Secure VPN app on your desktop.

  2. On the Norton home page, on the left pane, click Ad Tracker Blocking.

  3. In the Ad Tracker Blocking screen, move the slider to disable Block ad trackers when VPN is on.

Norton 360 (version 22.x and below)

  1. Open your Norton 360 app.

    In the My Norton window, click the drop-down arrow next to Secure VPN, and click Ad Tracker Blocking.

  2. Click the Ad Tracker Blocking tab and slide Block Ad Trackers to disable Ad Trackers.

Norton 360 (version 24.x and above)

  1. Open your Norton device security product.

  2. In the Norton dashboard, click Privacy on the left-side of the screen.

  3. In the Privacy window, under Secure VPN, click Open.

  4. In the Secure VPN window, click the Ad Tracking Blocking tab.

  5. In the Ad Tracker Blocking tab move the slider to disable Block Ad Trackers when VPN is on.

Norton VPN(version 24.x and above)

  1. Open your Norton VPN product.

  2. On the Norton dashboard, click Settings on the left-side of the page.

  3. On the Settings window, under VPN Preferences, move the slider to disable Block Ad Trackers when VPN is on.

Mac

To know the version number of your Norton product, open your Norton app and navigate to Settings or go to Help > About.

Depending on your product, choose one of the following:

Norton Secure VPN (version 2.x and below)

  1. Open Norton Secure VPN app on your desktop.

  2. Click the Ad Tracker Blocking option on the left side of the Norton Secure VPN app.

  3. Under Ad Tracker Blocking, slide Block Ad Trackers to disable Ad Trackers.

Norton Secure VPN (version 24.x and above)

  1. Open Norton Secure VPN app on your desktop.

  2. On the Norton dashboard, on the left pane, click Ad Tracker Blocking.

  3. In the Ad Tracker Blocking screen, move the slider to disable Block ad trackers when VPN is on.

Norton 360 (version 8.8.x and below)

  1. Open your Norton device security product.

    In the My Norton window, click the drop-down arrow next to Secure VPN, and click Open.

  2. Click the Ad Tracking tab and slide Block Ad Trackers to disable Ad Trackers.

Norton 360 (version 24.x and above)

  1. Open your Norton device security product.

  2. In the Norton dashboard, click Privacy on the left-side of the window.

  3. In the Privacy window, under Secure VPN, click Open.

  4. In the Secure VPN window, click the Ad Tracker Blocking tab.

  5. In the Ad Tracker Blocking tab move the slider to disable Block Ad Trackers when VPN is on.

Norton VPN (version 24.x and above)

  1. Open Norton VPN on your desktop.

  2. On the Norton dashboard, click Settings on the left-side of the window.

  3. On the Settings window, under VPN Preferences, move the slider to disable Block Ad Trackers when VPN is on.

Android

To know the version number of your Norton product, open the Norton app and tap the Menu icon > Settings > About.

Depending on your product, choose one of the following:

Norton Secure VPN (version 3.x and below)

  1. Launch Secure VPN.

  2. Tap the Ad Tracker icon at the bottom of the screen.

  3. In the Ad Tracker screen, slide Block Ad Trackers to enable or disable Ad Trackers.

    Ad Tracker blocking works only when Virtual Private Network is turned on.

Norton VPN (version 4.x and above)

  1. Launch Norton VPN.

  2. Tap the Settings icon on the top-right corner of the screen.

  3. In the VPN Configuration screen, tap Ad Tracker Blocking.

  4. In the Ad Tracker Blocking screen. move the slider to disable Block Ad Trackers.

Norton 360 (version 5.x and above)

  1. Launch Norton 360.

  2. Tap the Menu icon on the top-left corner of the screen and click Settings.

  3. In the Settings screen, tap Privacy and then tap Ad Tracker Blocking.

  4. In the Ad Tracker Blocking screen, move the slider to disable Block Ad Trackers.

iOS

To know the version number of your Norton product, open your Norton app and go to Menu icon > About.

Depending on your product, choose one of the following:

Norton Secure VPN (version 3.x and below)

  1. Launch Secure VPN.

  2. Tap the Ad Tracker icon at the bottom of the screen.

  3. In the Ad Tracker screen, slide Block Ad Trackers to disable Ad Trackers.

Norton VPN (version 4.x and above)

  1. Launch Norton VPN.

  2. Tap the Settings icon on the top-right corner of the screen.

  3. In the VPN Configuration screen, tap Ad Tracker Blocking.

  4. In the Ad Tracker Blocking screen. move the slider to disable Block Ad Trackers.

Norton 360 (version 2.x and above)

  1. Launch Norton 360.

  2. Tap the Privacy section and tap the right arrow next to VPN.

  3. Under the Ad Tracker Blocking section, slide Block Ad Trackers to disable Ad Trackers.

Video

 

I found this information helpful.

Yes No

Help us improve this solution.

Thank you for helping to improve this experience.

What would you like to do now?

Browse for solutions, search the Norton Community, or Contact Us.

DOCID: v132053419
Operating System: Android;Mac;Windows;iOS
Last modified: 08/21/2024