Secure VPN option is missing from My Norton dashboard on Mac

You may encounter this issue if you have multiple user accounts created for your Mac, and you may have logged into your Mac with a user account that is not associated with your Norton product. Make sure that you login into your Mac with the same user account on which you have activated your Norton product that includes Secure VPN.

To fix this problem, close all the open applications, log out and log in using your active Mac user account on which you have activated your Norton product that includes Secure VPN, and turn on the VPN option.

STEP 1

Log out and log in using your active Mac user account

  1. Exit all the open applications.

  2. Click the Apple menu icon at the top-left corner, and then click Log Out.

  3. Click Log Out in the confirmation alert.

  4. If you have multiple user accounts created for your Mac, your Mac displays all the active user accounts. Select the user account on which you have activated your Norton product that includes Secure VPN.

  5. Enter your Mac administrator account password pertaining to the user account that you have selected.

STEP 2

Turn on Secure VPN

  1. Open your Norton device security product on Mac.

  2. In the My Norton window, next to Secure VPN, click Turn On.

  3. Read the on-screen instructions and click Continue.

  4. If prompted, click Allow to create a new VPN profile on your Mac.

  5. You receive the keychain access notification from Apple to receive the required authorization data for the VPN connection. NEIKEv2Provider is a service responsible for establishing secure VPN connections.

    Your keychain password is same as your user account password that you use to log in to your Mac. Type your Mac administrator account password and click Always Allow to sign into your VPN profile so that you will not receive the keychain access alert again.

    In some cases, your keychain password may be different from your Mac login account password. If you do not remember the keychain password for your Mac, refer the Apple Support article.

    You may see the keychain alert again if you have clicked the Allow option in the first alert notification. In that case, make sure that you click the Always Allow option in the second keychain alert so that you will not receive the keychain alert again when you access the VPN option in the future.

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DOCID: v135211375
Operating System: Mac
Last modified: 07/24/2024