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Norton Family alerts

Text message supervision and call blocking features are currently disabled on Android.

Depending on the supervision level that you set, Norton Family alerts you if your child's activities on a device don't conform to your house rules. For example, you can receive alerts if your child tries to visit blocked websites.

If you receive an alert, you can choose what action to take. For example, if your child tries to visit a blocked website, you may decide to allow the child to see it and add it to your list of approved sites.

Alerts are grouped for each child. This helps you identify who performed an action that generated an alert.
An orange exclamation mark ( ) on the profile avatar of your child indicates:
  • Norton Family is not installed on any of the devices that your child uses.
  • The child is not assigned to any device.

A green mark near the picture icon of your child indicates that child is currently online. If your child sends any message or any permission request, you see a message icon beside the alert. You can click the message icon to read the message.

The time that is reported for all activities is based on your profile's time zone settings. For example, if you are in New York (Eastern Standard Time), and your child is in California (Pacific Standard Time), the activity for the child is time-stamped based on Eastern Standard Time.

You can use Norton website or Norton Family app for parents to view the alerts and the activity report. If you use an Android device, you can enable parental app notifications on the edit child profile screen to get instant alerts on time supervision and tampering activities.

Norton website

  1. Sign in to your account .
  2. Click the Alerts tab.
  3. From the drop-down, select a child to filter the alerts for that child. By default, alerts from all devices for the last 30 days are shown.
  4. Do one of the following:
    • To take action or dispute an alert, click more options icon and then choose the appropriate option.
    • To remove an alert, click more options icon and then click Delete.
  5. To change the notification settings, do the following:
    • Click a child whom you want to manage.
    • Click View Profile.
    • Under Child's Activity Notification Settings, select the activities for which you want to get notified.
    • To receive notifications on your Android device, move the On/Off switch under Parental App Notifications to On.

Norton Family parental control app for Android

  1. Open Norton Family parental control app in Parent mode.
  2. Go to the Alerts  tab at the bottom.
  3. For alerts that you can take an action, slide towards the left to view the options and then tap one of them to take the appropriate action.
  4. To remove the alerts, do one of the following:
    • To delete a single alert, tap the more options icon in the top-right corner, choose Select, and then choose the alert that you want to delete from the alerts list. Tap Delete at the bottom to delete the alert.
    • To delete multiple alerts, tap the more options icon in the top-right corner, and choose Select. Choose the alerts you want to delete and then tap Delete.
    • To delete all the alerts at once, tap the more options icon in the top-right corner, and then tap Select All. Tap Delete All, and then tap OK to confirm.

Norton Family app for iOS

  1. Open Norton Family for Parents app.
  2. Tap the bell icon .
  3. Tap an alert to know more and take appropriate action.
  4. Pull the Alerts screen to refresh the list.

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DOCID: v117721650
Operating System: Android;Windows;iOS
Last modified: 08/19/2024