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Norton Secure VPN stays at "Connecting" and returned to disconnected state

If you have multiple VPN products installed on your Windows computer, turn on the Enable multiple active VPNs option from the Settings menu of your VPN product. Please note that enabling this option may affect your connection stability or performance.

This problem occurs if Norton VPN fails to establish a connection to the VPN server. It can be caused due to some temporary problems with your network connection. Ensure that your device is connected to a stable Internet connection.

To fix this problem on your Mac, update your macOS to 10.14.x or later version. For detailed steps on updating your macOS to the latest version, refer to the Apple Support article. If the problem persists, check for network problems, and then restart Norton VPN.

Check for network problems

If you were able to connect to Norton VPN before on the same network, wait for some time and try connecting to Norton VPN again.

Some networks do not allow VPN connections and restrict VPN access using network or firewall settings. If this error appears when you connect to Secure VPN for the first time, it could be due to the network or firewall settings.

If you repeatedly see this error message, connect to a different network, or connect to the mobile data connection on your device.

If the problem persists, connect to the "Auto-Select" region or different VPN regions.

If the problem persists, restart Norton Secure VPN.

Restart Norton Secure VPN on Windows

  1. Open Norton Secure VPN.

  2. In the top-right corner, click the user icon , and click Sign out.
  3. Click the settings icon and click Quit Norton Secure VPN.

  4. Restart your device.

  5. Open Norton Secure VPN and sign in using your account.

Restart Norton Secure VPN on Mac

  1. Exit all programs.

  2. Restart your device.

  3. Open Norton Secure VPN and sign in using your account.

Restart Norton Secure VPN on Android or iOS

  1. Restart your device.

  2. Open and sign in to Norton Secure VPN.

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DOCID: v124879257
Operating System: Android;Mac;Windows;iOS
Last modified: 10/23/2024