FAQ: Norton Family
General
What is Norton Family?
You can try Norton Family free for 30 days.
How does Norton Family monitor your child's activities?
How different is Norton Family app for parents from the child app?
What kind of online activities does Norton Family monitor?
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Websites that your child visits
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Search terms that your child uses on search engines
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Videos that your child watches
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Messages that your child shares with their friends
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Time your child spends on their device
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Location of your child
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Apps that your child uses
Will my children know that I'm monitoring them?
What are house rules?
What is Instant Lock feature?
However, on iOS devices, Instant Lock only hides the installed apps, including Norton Family parental control, and the default apps such as Safari, iTunes Store, App Store, and Camera. It does not entirely lock your child's iOS device.
Why do I need to install a profile on my child's iOS device?
How Do I
How do I monitor my child's Internet activity when I am away from home?
How can my spouse help me monitor the Internet activities of my children?
How do I customize the house rules for each child?
How do I know if my child engages in any inappropriate Internet activity?
Click on an activity to do the following:
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To see if this activity is unsafe/improper for your child
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To dispute the categorization of the website
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To see the Norton Safe Web report
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To allow or block this activity
How do I unsubscribe from my Norton Family service?
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Sign in to your account.
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Click your profile icon.
- Click menu options icon.
and then click Edit Profile.
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At the bottom-left, click Delete My Norton Family Account
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Enter your Norton credentials and confirm.
Norton Family subscription offers you a 60-day unconditional money-back guarantee. If you unsubscribe within 60 days, you are eligible to get the refund for your subscription. To get the refund, contact your regional customer support representative.
How do I add a child to my account?
How do I set device PIN?
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Sign in to your account.
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Click the child whom you want to manage.
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Click View Profile.
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To enable or disable the PIN, move the On/Off switch to On or Off.
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Click Edit and then enter a 4-digit PIN to unlock the device.
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Communicate this PIN to your child so that they can use it in case of emergencies.
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Change this PIN after its use so that the child cannot unlock the device with the same PIN next time.
How do I install Norton Family on my child's computer?
Technical
Are there any software applications that conflict with Norton Family?
I am not able to install Norton Family. What should I do?
If you still have issues with installation, read Fix problems installing, setting up, or uninstalling Norton Family
Is it possible for my child to turn off Norton Family?
Account and billing
Is Norton Family available in all regions?
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Operating System: Android;Windows;iOS
Last modified: 08/19/2024