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Fix problem when Norton VPN does not install on my computer

You may face some issues in installing your Norton VPN app if you have already purchased and installed a Norton 360 app on your computer. To fix this problem, follow the steps below:

Step 1: Uninstall Conflicting apps

You will see an Uninstall conflicting apps window in your system when you try installing Norton VPN and if any apps in your computer are incompatible with the VPN product.

To uninstall conflicting applications in your system, follow the steps:

  1. In the Uninstall conflicting apps window, click Uninstall next to the conflicting app.

  2. In the Uninstall or Change a program window, select the application that needs to be uninstalled.

  3. Click Uninstall.

    If the User Account Control appears, click Yes.

  4. The application is uninstalled from your computer.

Step 2: Download your VPN product

Download your Norton VPN product from My Norton portal.

Step 3: Contact Norton Member Services & Support

Contact Norton Member Services & Support to merge the subscriptions that you have purchased.

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DOCID: v20240523203204438
Operating System: Mac;Windows
Last modified: 07/09/2024