Other frequently asked questions on Dark Web Monitoring

As part of our service, we scan the surface, deep, and dark web for exposure of information. When you subscribe, it defaults to monitor your email address, and we run a one-time historical dark web scan looking back to 2008 to determine if the information you provided us has been previously exposed. If we find exposed information, we notify you. We run continuous scans and are on the lookout for exposed information. If your information has been exposed, you can be proactive and take several actions to help protect yourself.

We do not, nor we able to, erase information from the dark web because of the highly anonymous nature of forums, communities, and black markets in which criminals operate.

With our ongoing algorithms, we notify you when we find information that may belong to you on the dark web.

Your Dark Web Monitoring Notification displays two types of exposed information. When you enroll you provide us information and we monitor it actively. If we detect this information on the Dark Web, it will be displayed in the Exposed Information section of the Dark Web Monitoring Notification. If we detect other exposed information that may be related to you, we will notify you on this as well. Even if you did not provide the specific information to us, it is possible to use the information you have provided to help detect other information that may have been exposed; but since we have not collected this information from you, we can only notify you that it has been exposed, and not provide any other details. For example, in the case of a healthcare database breach, if you have provided your Insurance Account and Insurance Provider information for monitoring, we may also be able to notify you of additional data that may have been exposed, such as blood type, prescription medications, diagnoses, and related details. This type of information would be displayed in the Additional Exposed Information section of the Dark Web Monitoring Notification.

We do not pay for or buy any personal information on the dark web, private forums or any other means.

Any data that you provide is encrypted, and only a few selected employees, who undergo training on how to handle personal information can access the sensitive personal information. These employees must provide their own unique credentials every time they access personal information and are subject to monitoring by our Information Security team.

Personal information is stored and managed by an advanced database that is encrypted.

Since the dark web is constantly changing, no one can guarantee that they monitor 100% of the dark web and private forums. Dark Web Monitoring goes beyond easily accessible sites and marketplaces, infiltrating private forums, social web, deep web, and dark web.

There could be several reasons why you may not recognize the website mentioned in a notification. Here are a few reasons:

• The account may have been created via Facebook or Google login. Some accounts may be old, and you may not remember having used the website or service.
• You may have provided login details (username/password) for one-time use, after which you may have never gone back to the website or account again.
• Sometimes breached sites or services may deactivate exposed accounts which can make it difficult to remember or identify an account as belonging to you.

Even if you don’t recognize the password shown in the alert, we recommend that you change the password associated with the affected website or any other site where you've used the same password.

For some alerts, we ask you for a confirmation of the activity or transaction so we can determine if there might have been the possibility of an identity theft incident. For other notifications, such as Dark Web Monitoring, we are notifying you that information that may belong to you has been detected. These notifications do not require a confirmation from you because it is a result of a scan we perform on your behalf and not a result of your activity.