Respond to your ID verification alert

• Account Opening

• Account Enrollment

• Personal (or contact) Information Update

• Claim Application

• Benefits Application

• Other transactions that involve handling your private information or high value monetary transactions

Although the identity verification process is designed to verify a consumer's identity when performing transactions, it is not hack proof. Consider the following types of scenarios where the act of verifying your identity might be compromised:

• Answers to poorly designed security questions can be found publicly, such as the name of the street you lived on in the past or the birth year of your spouse.

• One-time passcode sent to your phone or email can be intercepted or directed to another phone number or email.

• Bots can be used to trick people into sharing the authentication one-time passcode. The scammer might try to log in, which may prompt the bank to send you a one-time passcode. Then, the scammer could use a bot to imitate the bank and call, text, or email pretending to be a bank.

LifeLock will not send members multiple notifications for duplicate attempts made due to typos when entering a one-time passcode or if the one-time passcode was re-entered as it expired due to a slow network connection. Customer can still see all the one-time passcode alerts generated by logging into their LifeLock account.

If you initiated the ID verification, click "YES" in your alert and we'll send you an email confirmation.

If you are not sure if you initiated the ID verification, sign in to your account to review the details.

After reviewing, if you DID NOT initiate the ID verification, click "NO" in your alert. You will need to contact the merchant listed in your alert to verify any activity.

¹The LifeLock alert network includes a variety of product features and data sources. Although it is very extensive, our network does not cover all transactions at all businesses, so you might not receive a LifeLock alert in every single case.