Message: "VPN connection error: VPN is having trouble connecting to the server..."
This error is displayed if VPN fails to connect to the VPN server, which can be caused due to temporary problems with your network connection. To fix this problem, wait for some time and try connecting to VPN again.
If the issue persists, connect to a different VPN region.
Depending on your operating system, choose one of the following:
Android
Depending on your product, choose one of the following:
Norton Secure VPN (version 3.x and below)
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Launch Secure VPN.
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Tap the location icon at the bottom of the screen.
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In the Region screen, select the geographic region you want from the list.
Norton VPN (version 4.x and above)
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Launch Norton VPN.
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On the Norton Secure VPN screen, tap the drop-down list next to Fastest location.
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On the Fastest location screen, select the geographic region you want from the list.
iOS
Depending on your product, choose one of the following:
Norton Secure VPN (version 3.x and below)
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Launch Secure VPN.
-
Tap the location icon at the bottom of the screen.
-
In the Region screen, select the geographic region you want from the list.
Norton VPN (version 4.x and above)
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Launch Norton VPN.
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On the Norton Secure VPN screen, tap the drop-down list next to Fastest location.
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On the Change your location screen, select the geographic region that you want from the drop-down list.
If the issue persists, check your Internet connection and connect to a different network.
Check your Internet connection
Try to access the internet. If you are having an issue accessing the internet when the VPN is disconnected, then, the problem is with the internet connection to which you are connected.
Connect to a different network
If you still see the error, connect to a different Wi-Fi network or connect to mobile data connection on your device
作業系統： Android;iOS
上次修改時間： 2024/10/23