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Sign in to your Norton account

Your Norton account helps you to,

  • Manage your subscription
  • Update your personal and billing information
  • Find your product key
  • Activate subscription renewal
  • Activate cloud backup
  • Access other services and a lot more.

You should already have an account if you have,

  • Installed or activated a Norton product
  • Purchased a product from Norton.com or renewed a Norton product subscription
  • Signed up for Norton Family or Norton Safe Web. 

Depending on what you would like to do, select one of the following, 

Sign in to your account

  1. Go to my.Norton.com and click Sign In.

  2. Type in your username/email address and click Continue.
    For accounts created or linked with Apple ID or Google email address, continue using that account to complete the sign-in process.

  3. Type the password and then click Sign In.
    If you don’t remember your password, click Forgot password? to set up a new password. 
    You can also click on Request one-time passcode and the one-time passcode will be sent to your registered email address and mobile number. You should have updated your mobile number in the Account Settings page to receive the passcode as an SMS on your mobile number.

  4. If you see multiple accounts, select the account that you would like to sign in to and then click Continue. You see this screen if:

    • You have multiple accounts with the same username but a different password.

    • You use your Norton username on your LifeLock account or vice versa.

  5. If you have set up two-factor authentication, enter the code that you received and click Verify.

Troubleshoot common account related issues

Account is associated with an old email address that you cannot access

Contact Member Services & Support for assistance.

Account temporarily locked due to too many failed login attempts

If you typed in an incorrect password too many times, your account might be temporarily locked. We recommend that you wait for an hour and then try signing in again.

Did not receive the password reset email

Check if the email you have typed in is correct. If you still did not receive the email, check your spam folder. For additional assistance contact Member Services & Support.

Help with two-factor authentication

For steps to enable two-factor authentication and to troubleshoot related issues, read Two-factor authentication for your Norton account.

Unable to sign in due to an error

Visit the Norton Services Status page to check if there are any back-end outages and try again later. For more help, contact Member Services & Support.

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DOCID: v53370843
Operating System: Android;Mac;Windows;iOS
Last modified: 08/30/2024